Privacy Policy and Cookie Policy

Privacy Policy

LAST UPDATE NOVEMBER 22, 2023

This Privacy Policy describes the policies and procedures of Genosec, limited. (“Genosec”, “we”, “our” or “us”) on the collection, use and disclosure of your information on www.genosec.com (the “Site”) and the services, features, content or applications we offer (together with the Site, the “Services”).

We receive information about you from various sources, including: (i) if you register for the Site and the Services, through your user account on the Services (your “Account”); (ii) your use of the Services generally; and (iii) from various third party websites and other services. All defined terms not defined herein shall have the meaning ascribed to them in the Terms of Service, available at https://www.genosec.com/legal-docs/terms-and-conditions/.

What does our policy cover?

This Privacy Policy covers Genosec’s processing of Personal Data that Genosec gathers when you are accessing and using the Services. As used in this Privacy Policy, “Personal Data” means any information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure.

This Privacy Policy also covers Genosec’s treatment of any Personal Data that Genosec’s business partners share with Genosec or Genosec shares with its business partners. This Privacy Policy does not apply to the practices of third parties, and their sites, services or applications that Genosec does not own or control, or to individuals that Genosec does not employ or manage (“Third Parties”). While we attempt to provide access only to those Third Parties that share our respect for your privacy, we cannot take responsibility for the content, actions or privacy policies of those Third Parties. We encourage you to carefully review the privacy policies of any Third Parties you access.

Accessing your Personal Data

We want to make sure the Personal Data we hold about you is up to date and relevant. You are also legally entitled to know what Personal Data we store. If you’d like a copy of some or all of your Personal Data or you think your Personal Data is inaccurate, please contact us at [email protected].

Please be aware that if you do not want to provide your Personal Data to us or ask us to delete it, we may not be able to provide Products to you, and you may not be able to use the Sites.

Information Collection and Use

We collect Personal Data about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with Personal Data about you, or when Personal Data about you is automatically collected in connection with your use of our Services.

Information we collect directly from you: We receive Personal Data directly from you when you provide us with such Personal Data, including without limitation the following:

First and last name
Email address
Billing zip code and/or country of residence

By providing Personal Data of others to Genosec, you represent that you have authority to do so. All information that you enter or upload about your non-users will be covered by Genosec’s Terms of Service, accessible at https://www.genosec.com/legal-docs/terms-and-conditions/, this Privacy Policy, and where applicable, the EU Data Processing Addendum, available at https://www.genosec.com/legal-docs/privacy-policy/. We disclaim responsibility for the information of others that you provide to us in the course of your use of the Services.

If you buy Products or Services from us, we collect your billing information to process payments. We use Stripe as a third-party payment processor. This information is used solely to collect payments for us. This information is only stored by Stripe. You should review the terms of service and privacy policies of Stripe, available at https://stripe.com/us/legal and https://stripe.com/us/privacy.

If you don't pay our bills, we will use your Personal Data to help us collect payment. We might ask a third party to collect the amount you owe. We'll give them Personal Data about you (such as your contact details) and your account (the amount of the debt) and may sell the debt to another organization to allow us to receive the amount due.

Information we receive from third party sources: We have built services from some third parties into the Site, and those third parties provide us with Personal Data about you, such as the following:

Account information for third party services: If you interact with a third party service when using our Services, such as if you use a third party service to log-in to our Services (for example, signing up for an account with Facebook Connect), or if you share content from our Services through a third party social media service, the third party service will send us information about you, such as information from your public profile, if the third party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third party service.

Information from our advertising partners: We receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our Site and Services.

Information from our service providers: We receive information collected by third parties about your use of the Services. For example, we may use analytics service providers to analyze how you interact and engage with the Services and our advertisements, so we can learn and make enhancements to offer you a better experience. Some of these entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, which may include tracking activity across time and unaffiliated properties, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. Third parties may also help us provide you with customer support, and provide us with information so that we may help you use our Services.

Information we automatically collect when you use our Services:

IP address
Device identifiers
Web browser information
Usage information and click tracking
Log data (e.g. access times, hardware and software information)
Cookies and other tracking technologies (see below for more information)

Additional Information about Cookies:

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs, and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser and tell us how and when you visit and use our Site and Services, to analyze trends, learn about our user base and operate and improve our Services. Cookies are small files – usually consisting of letters and numbers – placed on your computer, tablet, phone, or similar device when you use that device to visit our Site. We sometimes combine information collected through Cookies that is not Personal Data with Personal Data that we have about you, for example, to tell us who you are or whether you have an account with us. We may also supplement the information we collect from you with information received from third parties.

Cookies can either be “session Cookies” or “persistent Cookies”. Session Cookies are temporary Cookies that are stored on your device while you are visiting our Site or using our Services, whereas “persistent Cookies” are stored on your device for a period of time after you leave our Site or Services. The length of time a persistent Cookie stays on your device varies from Cookie to Cookie. We use persistent Cookies to store your preferences so that they are available for the next visit, and to keep a more accurate account of how often you visit our Services, how often you return, how your use of the Services may vary over time. We also use persistent Cookies to measure the effectiveness of advertising efforts. Through these Cookies, we may collect information about your online activity after you leave our Services. Your browser may offer you a “Do Not Track” or “DNT” option, which allows you to signal to operators of websites, and web applications, and services that you do not wish such operators to track certain of your online activities over time and across different websites. Because we collect browsing and persistent identifier data, the Services do not support Do Not Track requests at this time, which means that we may collect information about your online activity both while you are using the Services and after you leave our properties.

Some Cookies are placed by a third party on your device and may provide information to us and third parties about your browsing habits (such as your visits to our Site or Services, the pages you have visited and the links and advertisements you have clicked). These Cookies can be used to determine whether certain third party services are being used, to identify your interests, to retarget advertisements to you and to serve advertisements to you that we or others believe are relevant to you. We do not control third party Cookies.

We use the following types of Cookies:

Essential Cookies: Essential Cookies that are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Site or Services. Disabling these Cookies may make certain features and services unavailable.
Functionality Cookies: Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
Performance/Analytical Cookies: Performance/Analytical Cookies allow us to understand how visitors use our Site and Services such as by collecting information about the number of visitors to the Site, what pages visitors view on our Site and how long visitors are viewing pages on the Site. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. For example, Google, Inc. (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt out of Google’s use of cookies by visiting the Google advertising opt-out page at https://www.google.com/privacy_ads.html or the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/ .
Retargeting/Advertising Cookies: Retargeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you. For more information about this, please see the section below titled “Additional information about interest-based advertisements.”

You can decide whether or not to accept Cookies. One way you can do this is through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your computer. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some Services and functionalities may not work.

To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find our more information about Cookies, including information about how to manage and delete Cookies, please visit https://ico.org.uk/for-the-public/online/cookies/ or https://www.allaboutcookies.org/.

Additional information about interest-based advertisements:

We may serve advertisements, and also allow third party ad networks, including third party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Internet-Based Ads (including Personal Data) may be provided to us by you, or derived from the usage patterns of particular users on the Services and/or services of Third Parties. Such information may be gathered through tracking users’ activities across time and unaffiliated properties. To accomplish this, we or our service providers may deliver Cookies, including a file (known as a “web beacon”) from an ad network to you through the Services. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and repo rting for us and for advertiser s. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a web page from their site.
Through the Digital Advertising Alliance (“DAA”) and Network Advertising Initiative (“NAI”), several media and marketing associations have developed an industry self-regulatory program to give consumers a better understanding of and greater control over ads that are customized based on their online behavior across different websites. To make choices about Interest-Based Ads from participating third parties, including to opt out of receiving behaviorally targeted advertisements from participating organizations, please visit the DAA’s or NAI’s consumer opt out pages, which are located at https://www.networkadvertising.org/choices/ or https://www.aboutads.info/choices. Users in the European Union should visit the European Interactive Digital Advertising Alliance’s user information website https://www.youronlinechoices.eu/.
We do not share your Personal Data with advertisers without your consent. However, if you click on or otherwise interact with an advertisement there is a possibility that the advertiser may place a Cookie in your browser and note that it meets the criteria they selected.

How we Use Personal Data

We process Personal Data to operate, improve, understand and personalize our Services or Products. For example, we use Personal Data to:

To manage customer relationships
To bill and collect payment from you
To provide products or services to you
Provide support and assistance for the services
To undertake product or service related activities
For our legitimate interests and/or to comply with the law
Contact you about Service announcements, updates or offers
Personalize website content and communications based on your preferences

We use your Personal Data to send you updates and information about Products, upcoming events or other promotions or news by telephone, email or push notification. You may opt out of receiving further marketing emails by following the instructions contained in each promotional email we send you or by contacting us at [email protected]. If you opt out of marketing, we will continue to contact you regarding Products you use.

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.

Contractual Necessity: We process the following categories of Personal Data as a matter of “contractual necessity,” meaning that we need to process the data to perform under our Terms of Service with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the Services that require such data.

First and last name
Email address
User Content (which can include Personal Data if you include Personal Data in such content)
IP address
Billing zip code and/or country of residence

Legitimate Interest: We process the following categories of Personal Data when we believe it furthers the legitimate interest of us or third parties.

First and last name
Email address
IP address
Billing zip code and/or country of residence

Examples of these legitimate interests include:

Protection from fraud or security threats
Operation and improvement of our business, products and services
Marketing of our products and services, directly to you and to others
Provision of customer support
Compliance with legal obligations

Consent: In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data. When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection.

Other Processing Grounds: From time to time we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.

Information Sharing and Disclosure

We do not sell, trade, or rent the personal information we collect from our websites to others. However, we may share your Personal Data and other information with certain third parties in these circumstances:

Affiliates within the Genosec: for security, business, operational and administrative support purposes.
Your Employer and others: If your employer or another third party has paid us for you to use Products.
Service providers: your Personal Data may be shared with our third-party service providers to assist us in providing Products and to operate our business. These include organizations who provide services in relation to marketing, infrastructure and information-technology, payment processing, logistics and shipping and professional advice.
Business transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your Personal Data and other information may be transferred to a successor or affiliate as part of that transaction.
Legal requirements: If required to do so by law, applicable regulation or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Genosec, (iii) act in urgent circumstances to protect the personal safety of users of the Sites or Products, or the public, or (iv) protect Genosec against legal liability.

We also share Personal Data when necessary to complete a transaction initiated or authorized by you or provide you with a product or service you have requested. In addition to those set forth above, these parties also include:

Social media services (if you interact with them through your use of the Services).
Third party business partners who you access through the Services, including vendors.
Other parties authorized by you.

As part of the Services, you will receive from Genosec email and other communications. You acknowledge and agree that by availing yourself of the Services, you allow Genosec to send you email and other communication that it determines in its sole discretion relate to your use of the Services.

Links to Other Websites: Our Websites include links to other websites whose privacy practices may differ from those of Genosec. If you submit personal information to any of those sites or services, your information is governed by their privacy notices. We encourage you to carefully read the privacy notice of any website service you visit.

Data Retention

We will retain your personal information for as long as needed to fulfill the purpose for which we collected it and for a reasonable period thereafter in order to comply with audit, contractual, or legal requirements, or where we have a legitimate interest in doing so. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain aggregated or de-identified data indefinitely or to the extent allowed by applicable law. We may retain personal information preserved in automatically generated computer back up or archival copies generated in the ordinary course of our information technology systems procedures.

Children

We do not knowingly collect or solicit personal information from anyone under the age of 18, or knowingly allow such persons to register. If we become aware that we have collected personal information from a child under the relevant age without parental consent, we take steps to delete that information as quickly as possible. If you are under 18, please do not attempt to register for the Services or send any Personal Data about yourself to us. If you believe that a child under 16 may have provided us Personal Data, please contact us at [email protected].

Data Security

We take reasonable administrative and technical steps to protect the Personal Data from loss, misuse and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.

When surfing the site, or signing in, look for the 'padlock' symbol at the bottom of your web browser. The 'padlock' symbol is a certificate of authenticity and ensures the site is secure. You can double-click the padlock symbol to view the certificate's details.

You need to prevent unauthorized access to your Account and Personal Data by selecting and protecting your password appropriately and limiting access to your device and browser by signing off after you have finished accessing your Account.

What If You Have Questions Regarding Your Personal Data?

If you have any questions about this Privacy Policy or our data practices generally, please contact us using the following information:

Genosec Limited.

[email protected]

Al Madinah Al Munawara St. building No. 15. 1st Floor - Amman, Hashemite Kingdom of Jordan.

Changes to this Privacy Policy:

Genosec may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Data, we will notify you by posting an announcement on our Site or Services or sending you an email. Users are bound by any changes to the Privacy Policy when he or she uses the Services after such changes have been first posted.

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